If you have two companies that provide the serve or sell the same products, the company with the better reputation always gets more customers. This is because customers view a positive reputation as an indicator of good service. This is why people send their money. To better your business reputation online, read the article below.
Always offer great follow up to your customers. This is particularly true if your business is larger. Customers would like to feel as if they actually matter to your company. Use an automated system that can interact with them. Ask for feedback, as well.
Negative Feedback
When dealing with negative feedback about your business, a good offense is the best defensive strategy. Any negative feedback is sure to be lost in a sea of positive feedback, so make sure there is plenty of it. Continually post new content that is positive, resulting in any negative comments slipping in search engine listings.
Make sure you’re very personable on the web. You have to actively engage your followers in order to make tweets and updates work. Whenever a question is posted on your social media page, answer it as fast as you can. When you don’t have the answer, let them know you’re working on it.
Try to make unhappy customers happy. Try to create the most positive experience possible for them. It is great to display this online. Other people will see you responding positively to the concerns of customers and are more likely to give you their business too.
A great way to build up your reputation is to optimize your web page for critical key phrases. More often than not, this is your company’s name. Big search engines, such as Google, favor authoritativeness. If you are viewed as an authority on a subject or niche, you will rise to the top of results page.
Managing a company’s reputation can take some effort. When the reputation of a company is damaged, steps need to be taken immediately. Reputation that is poorly managed will result in the company losing clients. Use the advice you have read here to effectively manage your reputation.
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